FAQs
Confirmation Email: Immediately after placing your order, you will receive an automated email confirmation with your order number.
Logo Setup: Upon receiving the order with your logo file, Retrofit designers will set up your art to be optimized for product selected. Since we do give the opportunity of viewing a proof before we begin production, you will have a chance within 48 hours of your order to make any necessary changes.
Retrofit reserves the right to modify logo artwork as required to achieve the highest quality customization. Example modifications include thickened lines, larger text, etc.
Production: Our skilled team of operators set up the appropriate machines that will add your company logo to the items purchased. These operators ensure accurate logo placement, the correct colors are used, and that the finished product is ready to go.
Order Ships: After production is complete, your order will go through in-house quality control and will then be packaged to ship out. Your boxes will be delivered to you via the shipping method selected at checkout.
- You will receive an email with your tracking number when it leaves our warehouse
- Ground Shipping typically takes 3 to 5 days for delivery
- Immediate Confirmation Email: Immediately after placing your order, you will receive an automated email confirmation with your order number.
- Production: Since we have your previous artwork on file and do not need to re-proof your order, it can go directly to our production facility for customization. Here, our skilled team of operators sets up the appropriate machine that will add your company logo to the items purchased. They ensure placement, colors used, and the finished product match the previously approved proof you selected at checkout.
- Order Ships: After production is complete, your order will go through quality control and be packaged up to ship out to you via the shipping method chosen at checkout.
- You will receive an email with your tracking number when it leaves our warehouse
- Ground Shipping typically takes 3 to 5 days for delivery.
If you receive your order and you’re satisfied, please let us know! We love to hear about your experience with Retrofit. If there is something wrong with the order, please reach out to our order processing team at madebyretrofit@gmail.com. We must be contacted about any issues within 30 days of receipt.
For the majority of products including apparel, bags, hats, and more; the cost you see on each product page and at checkout include the cost of the item, one logo artwork setup, and customization on one location per item.
We allow you to review an official proof prior to production on the order and changes can be made if requested. On average you will receive your proof within 48 hours of your order being placed. Proofs that are not approved by you within 48 hours of being sent will be auto-approved and proceed on to production.
- Any edits to the proof will require additional days to be added to the initial order lead time. This is due to reproofing to accommodate edit requests.
NOTE: If a customer is unable to be reached after an order is placed, Retrofit reserves the right to fulfill the order based on the initial order information supplied at the time of checkout without formally approved customer proof.
Orders can be canceled within 48 hours after placement for no additional charge at all. Full or partial orders needing to be canceled after that 48-hour window will incur a 20% restocking fee based on the order value. After your proof has been approved, or auto-approved by missing that 48-hour window, the order will enter production and therefore cannot be canceled.
If you need to cancel an order after your order placement, please contact our order processing team at madebyretrofit@gmail.com with your request.
If you have them, we prefer high-resolution JPEG, PDF, EPS, PNG or AI images. However, we will take whatever you’ve got–we’ve seen pretty much everything! (NOTE: You only need to upload your image file once per order–i.e. it doesn’t need to be uploaded with each style and/or color you are purchasing.)
Yes. We keep your artwork on file to make reordering and using your logo on future products as easy as possible.
On each product page, you will see a section to upload your artwork file before adding items to your cart. If there are any specifications that we need to know in order to design your perfect product, please add these details in the “Additional Information” Section located on each product page.
“Upload File” supplies us with the artwork to begin processing your order right away. If you have immediate concerns before order placement, our team is available to help via email or phone.
You may skip uploading a file if we already have your artwork from a previous order. Please not this in our “Additional Information” section.
Retrofit uses, Vinyl Printing, Engraving, And Sublimation printing. Depending on the product that you choose and the artwork submitted, we will determine the best process to produce your item in the highest quality.
We accept all major credit cards.
If you’re unhappy with your order because the product is defective or the imprint quality isn’t what you expected, contact our order processing team at madebyretrofit@gmail.com and we will find a suitable resolution. Your experience with Retrofit means everything to us and we will do our best to work with you on any issue. We must be notified of all issues within 30 days.
If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork. By supplying Retrofit with your artwork you give us the right to use it for promotional purposes unless you explicitly revoke that right.
Certain retail brands have logo use guidelines that Retrofit follows; we reserve the right to cancel orders with logos that do not conform to those guidelines.
The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.
All prices and product information are subject to change without notice.